Privacy Policy

1. Introduction

Primex Travel ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primextravel.com or use our travel services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

We are a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Passport details (name, number, expiry date, nationality) for booking travel
• Date of birth
• Payment information (processed securely via third-party payment processors)

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. How We Use Your Information

We use the collected Personal Data for various purposes, including:

• To provide and maintain our Service: Processing bookings, issuing tickets, and arranging travel itineraries.
• To manage your account: Registering and managing your user profile.
• To perform contracts: Developing, complying with, and undertaking the purchase contract for the products, items, or services you have requested.
• To contact you: Contacting you by email, telephone, SMS, or other equivalent forms of electronic communication regarding updates or communications relating to the functionalities, products, or contracted services.
• To provide you with news and special offers: Sending you information about our latest destinations and packages (with your consent).
• To manage your requests: Attending to and managing your requests to us.
• For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
• For other purposes: Data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract: To fulfill our contractual obligation to you (e.g., booking your trip).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Consent: When you have given us clear consent to process your data for a specific purpose.
• Legal Obligation: To comply with legal or regulatory obligations (e.g., providing passenger information to airlines for border control).

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers to enable us to provide our Service. This includes airlines, hotels, tour operators, travel insurance providers, payment processors, and IT service providers.
• Business Transfers: If we are involved in a merger, acquisition or sale of assets, your details may be transferred.
• Authorities: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., customs or immigration).

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or accounting laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Under the GDPR, you have certain rights regarding your personal data. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete data.
• Erasure: Request that we erase your personal data (also known as the "right to be forgotten"), subject to certain conditions.
• Restriction: Request that we restrict the processing of your personal data.
• Object to processing: Object to our processing of your personal data.
• Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more details, please refer to our Cookies Policy.

9. Security of Data

We value your trust in providing us your Personal Data, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

12. Contact Us

If you have any questions or concerns about our Privacy Policy, or the data we hold about you, please contact us:

Primex Travel
Hauptstraße 77
5611 Eindhoven
Netherlands

Email: [email protected]
Phone: +31 10 778 31 74